Alpcross Components

Returns and shipping policy


Returns of orders should be sent to the industrial address of CJMSport-Alpcross S.L.U., located in PI La Isla, Río Viejo, 81, 41703, Dos Hermanas, Seville, Spain. Alpcross Components’ return policy allows you to return products in case you are not satisfied with your purchase up to 14 days from the date of receipt of the product.

Products must be returned in the same condition in which you received them: unused, complete and in their original packaging.

You can request the exchange of the product for another or request a refund, in both cases The customer will be responsible for the costs of the return shipping.

To request the return of the product you must contact us through of orders @alpcrosscomponents and we will tell you how to proceed.

Alpcross Components undertakes to refund the full amount or exchange product, also in the following cases:

Warranties: Alpcross Components products have a two-year warranty from the date of receipt. Once this time has elapsed, we won’t accept product returns. Alpcross Components is committed to refunding the cost of return shipping if the product is found to be defective and replace it with a new one.

Product damaged during shipping: If you receive a product damaged during the shipment, you must inform us as soon as possible to manage the return of the product. Alpcross Components is committed to replacing and send the product without any cost.

Wrong product: If you receive a product that is not the one you bought, from Alpcross Components we are committed to picking up the product wrong without any cost and to send you the correct product to the highest brevity. To report the error and request the collection and delivery of the product correct you have a period of 15 days.

The amounts paid for those products that are returned due to any tare or defect, when it really exists, will be fully reimbursed to the User. The refund will be made in the same means of payment that was used to pay the purchase. The rights recognized by current legislation remain safe.


Alpcross Components is obliged to deliver the products purchased by the User, at the buyer’s address indicated for this purpose in the order form. In any case, it will be understood that the consumer-user has known the right of withdrawal from the entry into the Portal, which requires the reading and acceptance of these General Conditions, and at any time from when the order is placed.

Alpcross Components is fitted with a unified delivery policy:

  • All shipments are made within 48-72 hours as long as the destination is peninsular Spain and Portugal, Andorra and Balearic Islands.
  • All shipments to other European countries are made within 24 and 48 hours in the main European cities and between 78 and 96 hours in more remote areas.
  • All shipments have a cost of 5,00 € in Spain and mainland Portugal, Andorra and Balearic Islands, which will be free on purchases over 50,00 € (VAT included).
  • Shipments to other European countries have a cost of 6,99 €, which will be free on purchases over 149 € (VAT included).
  • All shipments in the Iberian Peninsula and Balearic Islands are managed with the transport company MRW.
  • All shipments to other European territories are managed through GLS or other transport companies.
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